Steps in process: Get help now Our Virtual assistant, Vicky, can answer most questions and is available 24/7. If you still need help, tell Vicky you'd like to talk to our customer service team. We're here to help 8am-5pm, Monday to Friday (except public holidays), during the festive season. We'll be back to our usual hours of 8am-8pm, Monday to Friday, from Tuesday 3 January. Chat with us If you need help getting access to your COVID-19 digital certificate call the 24/7 Coronavirus Hotline 1800 675 398. Send a message Send a message We'll get back to you within a week. If you've sent a message about this already, please check your email for a response from us before sending a new message. What is your message about? Please select Vaccine Certificate Service Victoria account Births, Deaths and Marriages Fishing Licence Get Active Kids Home Heating and Cooling Miner's Right NDIS Worker Screening Check Property rentals and bonds QR code Check-in/out Sick Pay Guarantee Solar Homes Vehicle Registration Victorian Disability Worker Registration Working With Children Check WorkSafe Victoria Other I want to Get in touch Send a compliment Make a complaint Reference number(if known) Describe what happened Don't send us ID details yet. If you would like a reply, we'll get in touch for more info. I would like a reply Your Details Your Details Given name Email How we use your info We use the details you give to look into your feedback, or to respond to your question. You can contact us again if you want access to personal info you give. We process info under laws applying to Service Victoria or partner agencies. To learn more, see our privacy and security policy. Send message If you have sent a message about this already, please check your email for a response from us before sending a new message.