Steps in process:

Get help now

Our Virtual assistant, Vicky, can answer most questions and is available 24/7.

If you still need help, tell Vicky you'd like to talk to our customer service team. We're here to help 8am to 5:30 pm, Monday to Friday.

If you need help getting access to your COVID-19 digital certificate call the 24/7 Coronavirus Hotline 1800 675 398.


Send a message

We'll get back to you within a week. If you've sent a message about this already, please check your email for a response from us before sending a new message.

Don't send us ID details yet. If you would like a reply, we'll get in touch for more info.

Your Details

How we use your info

We use the details you give to look into your feedback, or to respond to your question.

You can contact us again if you want access to personal info you give.

We process info under laws applying to Service Victoria or partner agencies. To learn more, see our privacy and security policy.



If you have sent a message about this already, please check your email for a response from us before sending a new message.