Service Victoria makes it simpler and faster for you to do various State Government transactions online, protects the security of your personal information, and sets a new standard in government customer service.

Our ’About us’ page tells you more about our mission and purpose.

Our six customer service commitments guide how we work to improve the way you get things done with us.

We must meet these commitments to make sure your experience is convenient, consistent and secure. For a full list of our services go to the ’Find services’ menu at the top of your screen.

  • Time and effort

    We help you quickly and easily complete your transactions online

  • Integrity

    We build your trust by how we act and what we do

  • Personalisation

    We give you choice and customise to your needs

  • Expectations

    We’re up front about how we work and make sure it meets your expectations

  • Resolution

    We help solve your issues fast and with compassion

  • Empathy

    We work hard to know your needs and circumstances to best serve you