What is identity verification?
We need to verify your identity when you apply for some permissions and documents or when using our services. If you save your digital identity, you can use it whenever you need it.
How does this help me?
If you verify your identity, you don't need to confirm it every time you reuse it through Service Victoria.
How long does it take to get?
Verifying your identity takes about 15 minutes.
How much does it cost?
It’s free to verify your identity.
How long is my identity verified for?
You can re-use your digital identity for 10 years. You can cancel and delete your saved identity any time.
How can I update my details?
You can verify your identity again if your details change.
How do we use your info?
To verify your identity, Service Victoria will ask you for details from your ID documents and for you to take images with your phone.
We’ll use this to create a digital identity for you under the Service Victoria Act 2018. We’ll store some details including your verified name, date of birth and selfie image. We don’t store copies of your ID documents. We won’t use your info for any other purpose unless permitted by law.
When you apply for permission or use our services in the future, you can choose to use your saved
identity. If you do, we may share your saved details with another department or agency.
You don’t to need create an ongoing digital identity. It’s your choice. You can wait to verify your
ID on a one-off basis when you need to access our services.
You can contact Service Victoria if you want to access your information. To learn more about
how we handle your info, see our Privacy and Security.